The Manager's Pocket Guide to Leadership Skills

Building Trust

It sounds so simple: all you have to do is build trust with your employees. But, we know that this is no easy task. The following five points are some suggestions on how you can develop trust.

1.  Do what you say you are going to do. When you tell people you are going to do something and then do not do it, or do something different, people begin to doubt your word. Do what you say you will do and you will gain credibility and trust.

2.  Provide just a little more than expected. Whether it is additional support and counseling for an employee, going the extra mile for a customer, or going a little out of your way to help a co-worker or fellow supervisor, exceeding others’ expectations builds trust and loyalty.

3.  Be consistent. ...