January 1999
Beginner
200 pages
4h 3m
English
Content preview from The Manager's Pocket Guide to Leadership SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Listening for Understanding
Communication is a two-way street. In addition to speaking clearly, the effective communicator is a good listener. Listening involves not only hearing the speaker’s words, but also understanding the message and its importance to the speaker.
Listening is one of a supervisor’s biggest challenges, impacted by many factors. To overcome barriers to effective listening, try some of the following tips for improving your listening ability:
1. Develop an attitude of wanting to listen. Being a good listener starts with a positive attitude toward listening. Even if you do not feel like listening, remember that you can always learn something from everyone and that listening is a critical component to establishing trusting relationships. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.