The Manager's Pocket Guide to Leadership Skills

Stage Two Conflict

Conflict at the Stage Two level becomes characterized by a win/lose attitude. The wins and losses seem greater because the people involved are emotionally tied to the problem. At this level of conflict, people keep track of their verbal victories, witnesses take sides, and sides begin to keep track of their wins and losses.

Tips to help diffuse conflict at the Stage Two level include:

1.  Interview for accuracy. Interview all parties individually so the issues are clear prior to confronting the conflict collectively. When you accurately know all the issues and perceptions, you will be in a better position to resolve or mediate the conflict.

2.  Create a neutral atmosphere. Create a safe, neutral atmosphere in which to discuss ...