The Manager's Pocket Guide to Leadership Skills

Corrective Action Feedback Model

Unlike the Coaching Discussion Model, the Correction Action Feedback Model is not a two-way discussion. While we prefer the discussion model because it is a two-way process involving the employee in both problem identification and solutions to resolve the issue, we find that most supervisors feel more comfortable with the corrective action model. This is a “telling,” not an “asking” coaching model. In fact, in this model you actually ask employees to hold their comments and questions until you have finished presenting your information.

Step One: Specifically Describe the Problem Behavior

Example:

“John, in the last month, you have been late to work 15 minutes or more at least five times.”

Step Two: Express ...