The Manager's Pocket Guide to Leadership Skills

Performance Standards

Administrative Assistant

Job Elements	Performance Standards
Answer telephone	Answers calls by the third ring. Takes messages or routes calls to correct voice mail.
Greet visitors	Welcomes visitors and requests they sign in. Gives visitor badge to each visitor. Notifies employee that he/she has a visitor.
Maintaindepartmentcalendar	Keeps accurate, up-to-date master calendar for all department functions/deadlines. Notifies department employees of significant changes to calendar.
Process incoming mail	Opens correspondence unless marked “confidential.” Routes all mail to correct department/ employee the same day mail arrives.
File correspondence	All department correspondence filed within three working ...