The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches

Appendix I

Case Study A: Randstad Measures Onboarding

In many organizations, accelerating the time to competency for new employees is a critical driver of profitability. The problem is often exacerbated by high turnover, resulting in lost productivity and opportunity costs while new employees get up to speed.

Although management typically looks to the training or HR department to solve the onboarding challenge, Randstad took a somewhat unique approach. The company devised a new onboarding process for its U.S. operations and aligned it with its global onboarding model. In the new process, line managers, using tools and materials developed by the learning department, drive the onboarding training and are held accountable for the results.

This case ...