The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches
by Josh Bersin
Index
A
Actionable information
averages as failing to deliver, 17–20
consistent element of, 16–17
converting ROI analysis into, 48–50
credible element of, 17
defining, 15–17
on effectiveness, design, efficiency and effectiveness, 14
on larger talent challenges, 15
of LMS (learning management systems), 31
measurement focus on gathering, 179
as purpose of measurements, 13–14
specific element of, 15–16
on training compliance, 15
See also Information
Adoption measure, 91–92, 103fig, 104fig
Alignment. See Business alignment
Assessment. See Performance assessment
ASTD (American Society of Training and Development), 37
AT&T Wireless, 33
Attainment of client objectives measure. See Customer satisfaction measures Audience analysis, 65
Audience targeting, ...
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