Chapter One
General Principles of Training Measurement
The first step in this complex topic is to set some ground rules. In this section we will discuss some basic principles that summarize our general findings and recommendations about training measurement. You should consider these principles as guidelines throughout your training measurement journey.
1. Measurement Should Deliver Actionable Information
Before you start to figure out what to measure, you should ask yourself a more fundamental question: why? Why are we measuring training? What is the real purpose? Let me propose an answer:
The purpose of measuring any business process is to obtain actionable information for improvement.
In any business or operational function, measurement is ...
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