The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches

Chapter Five

Implementation: The Seven-Step Training Measurement Process

Now that we have carefully discussed our approach to measurement, the impact model, and the nine measurement areas available, your mind is probably asking “How do I apply all these new ideas?” This chapter moves directly into practical reality. It examines the nuts and bolts of measurement from a program perspective, based on the best practices we have identified from discussions with dozens of organizations.

The Seven-Step Program Measurement Process

After talking with hundreds of companies, we have identified seven independent steps, shown in Figure 5.1, involved in the training measurement process. While you may or may not choose to use every step, it is valuable to understand ...