Chapter 16
Case Study—Liberty Mutual Insurance
Our third case study is a continuation of the story we began in the introduction to this book and is an effective illustration of the third phase of the Value Flywheel Effect: Next Best Action. Liberty Mutual has demonstrated that building a best-in-class developer experience and adopting a serverless-first strategy has enabled a real Value Flywheel Effect that drives both business and technology strategies.
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To recap, with more than $40 billion in annual revenue, Liberty Mutual is the world’s sixth-largest property and casualty insurance company and an industry front-runner in technological innovation. To achieve its goal of becoming a global digital company, Liberty Mutual ...
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