Chapter 20

Case Study—BBC

Our fourth and final case study features the BBC Online team and illustrates a culture of problem prevention, one of the key tenets of the fourth phase of the Value Flywheel Effect. The BBC Online website is complex and requires the highest standards of architecture. The team has balanced business needs with a best-in-class technology approach to create a well-architected solution and deliver valuable service to readers all over the world in times of need.

Every software project is complex. Even moderate-sized software systems can have hundreds of features and interaction points, making them behave in hard-to-predict ways. We’re all used to our computers doing random things—such as crashing applications or forgetting ...

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