Utilizing the 3Ms of Process Improvement

Book description

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms—Measure, Manage to Measure, and Make-it-Easy.

Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a wide audience—including suppliers, manufacturers, and those who work in service organizations, schools, healthcare, and government—it is as much about the science of process improvement as it is about how to lead process improvement utilizing the 3Ms.

Illustrating applications of the 3Ms across a range of industries, the book weaves stories throughout about role models who have succeeded, as well as those who have failed. It identifies the specific elements that were missing or defective in the failed attempts to provide a clear understanding of how the three elements work together. Arming you with a culture change method based on changing behaviors, it provides a leadership and management guide to achieving your objectives.

The 3Ms have worked for Ben Franklin, Abraham Lincoln, and the author’s teams across the globe. Now, with this book, you can put the power of the 3Ms to work for you in your quest towards improving processes and reducing costs.

The author encourages reader interaction and feedback on his website: www.rpmexec.com. He also provides you with access to the forms and templates described in the book.

Table of contents

  1. Front Cover
  2. Dedication
  3. Contents (1/3)
  4. Contents (2/3)
  5. Contents (3/3)
  6. Foreword
  7. Acknowledgments
  8. About the Author
  9. Chapter 1 - Overview of Process Improvement and the 3Ms (1/2)
  10. Chapter 1 - Overview of Process Improvement and the 3Ms (2/2)
  11. Chapter 2 - Change Leadership (1/3)
  12. Chapter 2 - Change Leadership (2/3)
  13. Chapter 2 - Change Leadership (3/3)
  14. Chapter 3 - Resistance to Change and Process Improvement (1/4)
  15. Chapter 3 - Resistance to Change and Process Improvement (2/4)
  16. Chapter 3 - Resistance to Change and Process Improvement (3/4)
  17. Chapter 3 - Resistance to Change and Process Improvement (4/4)
  18. Chapter 4 - Process Improvement Methodologies (1/3)
  19. Chapter 4 - Process Improvement Methodologies (2/3)
  20. Chapter 4 - Process Improvement Methodologies (3/3)
  21. Chapter 5 - Roadmap for Process Improvement (1/4)
  22. Chapter 5 - Roadmap for Process Improvement (2/4)
  23. Chapter 5 - Roadmap for Process Improvement (3/4)
  24. Chapter 5 - Roadmap for Process Improvement (4/4)
  25. Chapter 6 - Chartering the Process Improvement Work (1/3)
  26. Chapter 6 - Chartering the Process Improvement Work (2/3)
  27. Chapter 6 - Chartering the Process Improvement Work (3/3)
  28. Chapter 7 - Stakeholder Analysis (1/3)
  29. Chapter 7 - Stakeholder Analysis (2/3)
  30. Chapter 7 - Stakeholder Analysis (3/3)
  31. Chapter 8 - Finding the Root Causes, Improving, and Controlling (1/4)
  32. Chapter 8 - Finding the Root Causes, Improving, and Controlling (2/4)
  33. Chapter 8 - Finding the Root Causes, Improving, and Controlling (3/4)
  34. Chapter 8 - Finding the Root Causes, Improving, and Controlling (4/4)
  35. Chapter 9 - Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier (1/4)
  36. Chapter 9 - Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier (2/4)
  37. Chapter 9 - Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier (3/4)
  38. Chapter 9 - Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier (4/4)
  39. Chapter 10 - What to Measure (1/4)
  40. Chapter 10 - What to Measure (2/4)
  41. Chapter 10 - What to Measure (3/4)
  42. Chapter 10 - What to Measure (4/4)
  43. Chapter 11 - Measure Risk to Achieve High Reliability (1/2)
  44. Chapter 11 - Measure Risk to Achieve High Reliability (2/2)
  45. Chapter 12 - Measurement as a System (1/6)
  46. Chapter 12 - Measurement as a System (2/6)
  47. Chapter 12 - Measurement as a System (3/6)
  48. Chapter 12 - Measurement as a System (4/6)
  49. Chapter 12 - Measurement as a System (5/6)
  50. Chapter 12 - Measurement as a System (6/6)
  51. Chapter 13 - How to Share and Communicate Measurements (1/4)
  52. Chapter 13 - How to Share and Communicate Measurements (2/4)
  53. Chapter 13 - How to Share and Communicate Measurements (3/4)
  54. Chapter 13 - How to Share and Communicate Measurements (4/4)
  55. Chapter 14 - 3Ms: Manage to the Measure (1/3)
  56. Chapter 14 - 3Ms: Manage to the Measure (2/3)
  57. Chapter 14 - 3Ms: Manage to the Measure (3/3)
  58. Chapter 15 - 3Ms: Make It Easier (1/4)
  59. Chapter 15 - 3Ms: Make It Easier (2/4)
  60. Chapter 15 - 3Ms: Make It Easier (3/4)
  61. Chapter 15 - 3Ms: Make It Easier (4/4)
  62. Chapter 16 - High Reliability (1/2)
  63. Chapter 16 - High Reliability (2/2)
  64. Chapter 17 - Summary (1/2)
  65. Chapter 17 - Summary (2/2)
  66. Appendix 1: Roadmap for Performance Excellence™
  67. Appendix 2: Process Improvement Foundational Tools
  68. Appendix 3: The Emancipation Proclamation
  69. Appendix 4: Charter Template
  70. Appendix 5: Stakeholder Analysis Template
  71. Appendix 6: Hand Hygiene Data Collection Sheet
  72. Appendix 7: Hand Hygiene Compliance Chart for Posting
  73. Appendix 8: Measure: Data Collection Tool
  74. Appendix 9: FMEA Severity, Occurrence, Detection Tables
  75. Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis
  76. Appendix 11: Gage Repeatability and Reproducibility Measurement System Analysis (1/2)
  77. Appendix 11: Gage Repeatability and Reproducibility Measurement System Analysis (2/2)
  78. Back Cover

Product information

  • Title: Utilizing the 3Ms of Process Improvement
  • Author(s): Richard Morrow
  • Release date: June 2012
  • Publisher(s): CRC Press
  • ISBN: 9781439895658