Chapter 5
Roadmap for Process Improvement
Introduction
The 3Ms (measure, manage to the measure, make it easier) are for everyone. Process improvement should be taught to everyone. Keeping it all straight, such as the steps in PDSA (plan, do, study, act), can be difficult, though. People who are part-time process improvement practitioners find it more difficult to remember the steps in process improvement because they don’t get the repetition that a person who works full time in performance improvement gets. The third M is to make change easier. The best way I have found to make process improvement easier is to develop a step-by-step plan. The Roadmap to Performance Excellence™ is a step-by-step plan. It is called a roadmap because it is much ...
Get Utilizing the 3Ms of Process Improvement now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
