Acknowledgments
Measuring the contributions to this book starts with these colleagues and friends, and is impossible to quantify. Therefore, please know there are many others who have contributed to my understanding of how to lead change and many more to come:
Alan Houser, my classmate, friend, colleague, boss, and performance excellence extraordinaire from Carroll Catholic Grade School through our Executive MBA at the University of Illinois and 30 years of applying process improvement.
Claes Rehmberg, my boss and coach at SKF, who not only taught me what high reliability really takes, but also how not to be an “ugly American” on the world stage.
Dr. Dave Munch, my friend and boss who teaches and coaches me and is always there for me when I have ...
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