July 2017
Intermediate to advanced
322 pages
7h 23m
English
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Contents
1 Overview of Process Improvement and the 3Ms
Outcomes Are the Result of Processes
Science of Process Improvement
We Need All Three Ms to Sustain the Improvements
Case Study in Process Improvement
Utilizing the 3Ms for Process Improvement
3Ms, Scientific Methodology, Change Leadership
What Is Change Leadership? Change Management? How Do They Differ?
The Need for Leadership in Change: A Case Study in Healthcare
Too Many Examples of Not Leading Change Well
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