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Authors' Acknowledgments

John Arnold: I would first like to thank my wife and kids for being my cheering section. Everyone should be so fortunate to have a tireless team of supporters under their own roof.

Next, I would like to thank Matt Wagner for running the ideal literary agency. This book wouldn't have been possible without his experience and guidance, and nor would any others.

Special thanks to the super team of professionals at Wiley Publishing. Thanks to Steve Hayes for his confidence in this team of authors from beginning to end. I would also like to thank Rebecca Huehls for the outstanding job in managing our editing process. Your ability to give constructive feedback to so many know-it-alls is second only to the graceful way you kept us on task and in line with what our readers need to understand.

Finally, thanks to the outstanding team of authors who contributed to the content in this book. Thanks for loving your customers more than your technical prowess, and thanks for your technical prowess. Thanks especially to Ian, who contributed nearly half of this book's page count.

Ian Lurie: I'd be nuts if I didn't first thank my wife and kids, too. My wife Dawn put the kids to bed many more times than normal while I sat, typing frantically to meet deadlines. My son Harrison and daughter Morgan put up with me constantly multitasking, recording, or scribbling notes while I helped them with their homework.

Thanks to John Arnold, too, for being a very tolerant and helpful editor and ...