Armstrong's Handbook of Learning and Development

13

Learning and development techniques

Introduction

People are helped to learn by the use of learning techniques. While their most prominent users are L&D professionals, skills in job and role analysis, instructing, coaching and mentoring are also needed by line managers. The techniques described in this chapter are:

• the analysis of jobs and roles, competencies and skills;

• directly helping people to acquire knowledge and skills or to make good use of their experience – instructing, behaviour modelling, coaching, mentoring, facilitating and providing feedback;

• conducting learning events;

• content creation for face-to-face learning events and digital learning;

• content curation to support learning, especially self-directed learning

Role analysis ...