Coaching Yourself to Leadership: Five Key Strategies for Becoming an Integrated Leader

Building Trust Requires Listening

If you want to build trust, listen to your people. When people feel that their leader doesn’t hear or understand them, trust is diminished. In the previous chapter, we talked about the ability to build trust as a component of emotional intelligence. Listening on a deep level to others helps build trust. I’ve watched teams go through hellish periods together and remain bonded, because they knew they could count on their leader. Trust is the glue that keeps a team and an organization together. It doesn’t matter how many teambuilding workshops a team has gone through, if team members don’t have faith and trust that their leader is there to listen to their needs, and to find ways to support them, protect them, and ...