Designing Web Navigation

SCENARIOS

Another efficient and effective way to reflect a great deal of information uncovered from user intelligence activities, scenarios are detailed descriptions of what the site should do from the user's perspective. They are important in describing the user experience. Scenarios can quickly communicate your vision of how the site will be used to a development team and stakeholders

Consider this example of a scenario from the beginning of the landmark article "The Semantic Web" by Tim Berners-Lee, inventor of the World Wide Web, and his colleagues.^[77] This scenario sets the stage for a broader, more technical discussion later on in the text:

"The entertainment system was belting out the Beatles' 'We Can Work It Out' when the phone rang. When Pete answered, his phone turned the sound down by sending a message to all the other local devices that had a volume control. His sister, Lucy, was on the line from the doctor's office: 'Mom needs to see a specialist and then has to have a series of physical therapy sessions. Biweekly or something. I'm going to have my agent set up the appointments.' Pete immediately agreed to share the chauffeuring.

At the doctor's office, Lucy instructed her Semantic Web agent through her handheld Web browser. The agent promptly retrieved information about Mom's prescribed treatment from the doctor's agent, looked up several lists of providers, and checked for the ones in-plan for Mom's insurance within a 20-mile radius of her home and with a rating of ...