The Complaint Session
Scrum teams often live in an agile bubble within their organizations. To team members, the outside world can seem strange, ridiculous, or even behind the times. Influences from elsewhere in the organization can impact a Scrum team, creating an “us vs. them” mentality. For these and other reasons, sprint retrospectives can spiral into complaint sessions.
For example, it’s common for Scrum teams to complain about management and how they “don’t get it.” This isn’t an empathetic view of people in your organization. Instead of letting the team vent about management during a retrospective, ask them how they may have contributed to the manager’s behavior. This forces them to take personal responsibility and own the problem.
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