January 2010
Intermediate to advanced
304 pages
7h 46m
English
Content preview from Flip the Funnel: How to Use Existing Customers to Gain New Ones
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For the first time in the history of the company, the turnover rate is below 50 percent, down from 130 percent two and a half years previously. And when staff turnover is lower, customer service and experience are likely to be higher.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.