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Getting It Done: Project Management in Action by Project Management Institute

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Intangible Assets

Stop thinking of emotional intelligence as a mere people skill—it can save projects time and money.

Sam Alkhatib, PMP

I once worked on a team that experienced a major setback after the project manager left mid-project. When the new project manager was named, a team member felt slighted and angry. A longtime veteran with our firm, this employee felt passed over for someone he saw as a relative newcomer.

Blinded by his emotions, he informed our client that the new project manager was unqualified, rendering the team unfit for the work in the eyes of the client. His statements, a mere result of anger, damaged our team's credibility.

This was no way for the team member to prove he was ready to be a project manager, a position ...

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