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Getting to Resolution, 2nd Edition

Getting to Resolution, 2nd Edition

by Stewart Levine
Publisher: Berrett-Koehler Publishers
Release Date: November 2009
ISBN: 9781576757888
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Book Description

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine's seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword
  7. Preface
  8. Part I The Value of Resolution
    1. 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement
    2. 2 ROI and The Costs of Conflict: Pay Now or Pay Later
  9. Part II A Better Way of Resolving Conflict
    1. 3 Two Brothers: Their Story of Resolution
    2. 4 The Craft of Resolution: A Road Map for Resolving Conflict
  10. Part III Resolution: Ten Principles of Resolutionary Thinking
    1. 5 Principle 1 Believing in Abundance
    2. 6 Principle 2 Creating Partnership
    3. 7 Principle 3 Being Creative
    4. 8 Principle 4 Fostering Sustainable Collaboration
    5. 9 Principle 5 Becoming Open
    6. 10 Principle 6 Forming Long-Term Collaborations
    7. 11 Principle 7 Relying on Feelings and Intuition
    8. 12 Principle 8 Disclosing Information and Feelings
    9. 13 Principle 9 Learning Throughout the Resolution Process
    10. 14 Principle 10 Becoming ResponseAble
  11. Part IV The Craft of Resolution: A Step-by-Step Guide
    1. 15 Step 1 Your Attitude of Resolution
    2. 16 Step 2 Stories: Telling and Listening
    3. 17 Step 3 Listening for a Vision of Resolution
    4. 18 Step 4 Getting Current and Complete
    5. 19 Step 5 Reaching Agreement in Principle
    6. 20 Step 6 Crafting the New Agreement
    7. 21 Step 7 Resolution
    8. 22 Applying the Principles: The Craft of Resolution
    9. 23 Benefits and Utility:The Cycle of Resolution
  12. Part V When You Need Professional Help
    1. 24 Using the Power of the Legal System
    2. 25 Choosing a Professional: The Resolutionary
  13. Part VI The Power of Resolution
    1. 26 Building a Culture of Agreement and Resolution
  14. Resource A Preparing for a Conflict Resolution Process
  15. Resource B Cycle of Resolution Facilitation Tutorial
  16. Resource C Local Actions You Can Take
  17. Resource D The Cycle of Resolution
  18. Notes
  19. Bibliography
  20. Index
  21. About the Author