Book description
Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine's seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword
- Preface
- Part I The Value of Resolution
- Part II A Better Way of Resolving Conflict
-
Part III Resolution: Ten Principles of Resolutionary Thinking
- 5 Principle 1 Believing in Abundance
- 6 Principle 2 Creating Partnership
- 7 Principle 3 Being Creative
- 8 Principle 4 Fostering Sustainable Collaboration
- 9 Principle 5 Becoming Open
- 10 Principle 6 Forming Long-Term Collaborations
- 11 Principle 7 Relying on Feelings and Intuition
- 12 Principle 8 Disclosing Information and Feelings
- 13 Principle 9 Learning Throughout the Resolution Process
- 14 Principle 10 Becoming ResponseAble
-
Part IV The Craft of Resolution: A Step-by-Step Guide
- 15 Step 1 Your Attitude of Resolution
- 16 Step 2 Stories: Telling and Listening
- 17 Step 3 Listening for a Vision of Resolution
- 18 Step 4 Getting Current and Complete
- 19 Step 5 Reaching Agreement in Principle
- 20 Step 6 Crafting the New Agreement
- 21 Step 7 Resolution
- 22 Applying the Principles: The Craft of Resolution
- 23 Benefits and Utility:The Cycle of Resolution
- Part V When You Need Professional Help
- Part VI The Power of Resolution
- Resource A Preparing for a Conflict Resolution Process
- Resource B Cycle of Resolution Facilitation Tutorial
- Resource C Local Actions You Can Take
- Resource D The Cycle of Resolution
- Notes
- Bibliography
- Index
- About the Author
Product information
- Title: Getting to Resolution, 2nd Edition
- Author(s):
- Release date: November 2009
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781576757888
You might also like
book
Technology Strategy Patterns
Technologists who want their ideas heard, understood, and funded are often told to speak the language …
book
INSPIRED, 2nd Edition
How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products …
book
Radar Trends to Watch: August 2023
Read about the latest developments on O'Reilly Media's Radar.
book
Semantic Software Design
With this practical book, architects, CTOs, and CIOs will learn a set of patterns for the …