November 2009
Intermediate to advanced
270 pages
5h 23m
English
Content preview from Getting to Resolution, 2nd EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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RESOURCE B Cycle of Resolution Facilitation Tutorial
Step 1. Your Attitude of Resolution
Let people know: You are there to facilitate, not to decide or referee; steps 1–4 are for clearing the air, setting the table; the process is about creating a shared vision for the future; you may hear things you do not like (no need to respond, they are the perceptions of another, not “the truth”); ground rules include no cross talk—this is not about debating, winning or finding truth; listening is critical; one person speaks at a time.
Step 2. Stories: Telling and Listening
Ask people to tell the story they have about the situation.
Tell them they cannot do this wrong.
Remind everyone to listen to their own story.
Let people know they will have ample opportunity ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.