November 2009
Intermediate to advanced
270 pages
5h 23m
English
Content preview from Getting to Resolution, 2nd EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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RESOURCE A Preparing for a Conflict Resolution Process
In preparation for a conflict that needs resolution, use this worksheet to begin planning what you’ll need to address before engaging in the dialogue. Reflect on the questions to help you see what you need. Take the steps to do what you need to be ready.
1. What is it, and briefly what’s your “story” about it (how do you talk to yourself about the conflict)? What is really at stake for you? For them?
2. On a scale of 1–5 (1 being slightly agitated, 5 being gripped by emotion), how do you feel about the other people involved and engaging in the dialogue. Are you ready to engage in effective collaborative negotiation? What will enable you to do that?
3. Can you treat the resolution process ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.