Getting to Resolution, 2nd Edition

Index

Abilene Paradox, 38–39

abundance

applying the principle of, 178

the ten principles of, 46–47

accountability, maintaining the intention of the resolution process, 221

actions, new, 8

acupuncture, Su wen, 216–217

Addision, Joseph, uncharitableness and angry feelings, 155

advocate, choosing an effective, 207

agreement, phenomenon of, 166

agreements

artifacts of, 166–167

collaborative, 5–6

organizations with explicit, 56

reaching satisfactory, 43

template for, 55–57

with yourself, 197–198

Alternative Dispute Resolution (ADR), use of, 13

anger

emotional cost of, 23

productivity, 5

apology, completion process, 149–150

arbitration, choices for resolving conflict, 205

Arrien, Angelis, The Four Fold Way, 71

attitude

designing worker participation ...