November 2009
Intermediate to advanced
270 pages
5h 23m
English
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Part IV The Craft of Resolution: A Step-by-Step Guide
New behaviors are needed if you want improved results. And thinking is definitely a behavior. We made that clear in Part III when we reviewedthe ten principles that constitute Resolutionary Thinking. Part IV details the seven steps of the Cycle of Resolution. The goal is to help you develop the craft of moving situations toward resolution. Each chapter discusses one of the steps, using case studies and explaining the dialogues that take you to resolution. Part IV concludes by showing you the connection between the model and the ten principles of new thinking and presenting applications of the new model.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.