Chapter . Intelligent SERM (Strategic Enterprise Resource Management)
Ercan Oztemel, Tulay Korkusuz Polat and Cemalettin Kubat
Sakarya University, Engineering Faculty, Dept. of Industrial Engineering, 54187, Sakarya, TURKEY eoztemel@sakarva.edu.tr, korkusuz@sakarva.edit.tr, kubat@sakarva.edu.tr
Abstract
Enterprise resource planning (ERP) is one of the driving factors for the success of the companies. However, it was realized in the recent developments that the companies need to extend the resource planning to resource management. SERM (Strategic Enterprise Resource Management) is specifically developed taking all management aspects of resource utilization (including planning) into account. SERM is composed of Strategic Management, CFA (Customer Focussed ...
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