March 2000
Intermediate to advanced
208 pages
4h 31m
English
book
IT Services: Costs, Metrics, Benchmarking, and Marketing
by Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews
Content preview from IT Services: Costs, Metrics, Benchmarking, and Marketing
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Section I: System Availability
| Requirements | Description | Specifications |
|---|---|---|
| Customer Required Hours of Operation | The hours that the system needs to be operational. This includes on-line availability for end users and batch processing capabilities |
End user on-line hours:
6 am to 11 pm, Monday through Sunday (Eastern Std. Time USA) Batch Processing hours: 2 am-6 am EST Monday through Sunday |
| System Server Availability | The hours that the system server will be available for processing |
The system will be operational consistent with on-line and batch hours as noted above (reference Customer Required Hours of Operation).
The server system availability target is 99%. The system will not be available for two hours daily (seven days a week) for scheduled ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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