|Customer Required Hours of Operation||The hours that the system needs to be operational. This includes on-line availability for end users and batch processing capabilities||
End user on-line hours:
6 am to 11 pm, Monday through Sunday (Eastern Std. Time USA)Batch Processing hours: 2 am-6 am EST Monday through Sunday
|System Server Availability||The hours that the system server will be available for processing||
The system will be operational consistent with on-line and batch hours as noted above (reference Customer Required Hours of Operation).
The server system availability target is 99%.
The system will not be available for two hours daily (seven days a week) for scheduled ...