O'Reilly logo

IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Section I: System Availability

Requirements Description Specifications
Customer Required Hours of Operation The hours that the system needs to be operational. This includes on-line availability for end users and batch processing capabilities End user on-line hours:

6 am to 11 pm, Monday through Sunday (Eastern Std. Time USA)

Batch Processing hours: 2 am-6 am EST Monday through Sunday
System Server Availability The hours that the system server will be available for processing The system will be operational consistent with on-line and batch hours as noted above (reference Customer Required Hours of Operation).

The server system availability target is 99%.

The system will not be available for two hours daily (seven days a week) for scheduled ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required