March 2000
Intermediate to advanced
208 pages
4h 31m
English
book
IT Services: Costs, Metrics, Benchmarking, and Marketing
by Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews
Content preview from IT Services: Costs, Metrics, Benchmarking, and Marketing
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Attachment E: Escalation Contacts
The following people are contacted when the Problem Resolution Targets are exceeded:
Critical Problems:
| Problem Severity | People to Contact |
|---|---|
| Customer Management | Paul Bardanis |
| IT Senior Management | Satina Kullmann |
| Customer | Nicole Sano |
| IT Functional Support | Jonathan Matthews |
| IT Applications Dev. Mgr. | Nicholas Tardugno |
| IT ISD Manager | Albie DiPasquale |
| IT ISD Help Desk Mgr. | Benjamin Sano |
Major Problems:
| Problem Severity | People to Contact |
|---|---|
| IT Functional Support | Jonathan Matthews |
| IT Application Dev. Mgr. | Nicholas Tardugno |
| IT ISD Manager | Albie DiPasquale |
| IT ISD Help Desk Mgr. | Benjamin Sano |
| Document Revisions Record: | ||
| Change Description | Requester | Date |
Figure B-1. An example ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.