March 2000
Intermediate to advanced
208 pages
4h 31m
English
book
IT Services: Costs, Metrics, Benchmarking, and Marketing
by Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews
Content preview from IT Services: Costs, Metrics, Benchmarking, and Marketing
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Attachment D: Status Call Contacts
| Problem Severity | People to Contact | |
|---|---|---|
| Critical 1 |
Call Originator:
Customer Functional Manager: Shannon Kullmann IT Functional Support: Jonathan Matthews IT Applications Development Manager: Nicholas Tardugno | IT ISD Manager: Albie DiPasquale IT ISD Help Desk Manager: Benjamin Sano |
| Critical 2 |
Call Originator:
Customer Functional Manager: Shannon Kullmann IT Functional Support: Jonathan Matthews IT Applications Development Manager: Nicholas Tardugno | IT ISD Manager: Albie DiPasquale IT ISD Help Desk Manager: Benjamin Sano |
| Major | Call Originator: IT Applications Development Manager: Nicholas Tardugno | IT ISD Help Desk Manager: Benjamin Sano |
| Ordinary | Call Originator: IT ISD Help Desk Manager: Benjamin Sano ... | |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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