O'Reilly logo

IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Attachment D: Status Call Contacts

Problem Severity People to Contact
Critical 1 Call Originator:

Customer Functional Manager: Shannon Kullmann

IT Functional Support: Jonathan Matthews

IT Applications Development Manager: Nicholas Tardugno
IT ISD Manager: Albie DiPasquale IT ISD Help Desk Manager: Benjamin Sano
Critical 2 Call Originator:

Customer Functional Manager: Shannon Kullmann

IT Functional Support: Jonathan Matthews

IT Applications Development Manager: Nicholas Tardugno
IT ISD Manager: Albie DiPasquale IT ISD Help Desk Manager: Benjamin Sano
Major Call Originator: IT Applications Development Manager: Nicholas Tardugno IT ISD Help Desk Manager: Benjamin Sano
Ordinary Call Originator: IT ISD Help Desk Manager: Benjamin Sano ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required