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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People by Joseph Michelli

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This book is dedicated to the memory of my wife,Nora Leigh Michelli (September 7, 1961, to February 11, 2013)—the woman with whom I shared more than half my life.You’ve been released from your six-year battle with breast cancer,and I know you heard, “Well done, good and faithful servant.”Nora, it is your time to enjoy the Master’s happiness!

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