April 2019
Beginner
496 pages
5h 34m
English
Content preview from Lifescripts, 3rd Edition
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63Delivering a Critical Performance Review to a Direct Report
STRATEGY
Delivering criticism requires a delicate touch. You need to present the problem strongly enough, so the employee gets the message and hopefully changes his behavior, but not so strongly that you undermine his confidence or create lingering resentment. The best way to accomplish this is to start with positive comments before delivering the criticism. If the information is received openly, reaffirm your confidence and set up a future meeting. If the employee disputes your perception or gets angry, give them a chance to get over reflexive defensiveness by offering specifics. If that doesn't calm them down, stop pulling your punches and make it clear their future depends on improved performance.
TACTICS
- Attitude: Think of yourself as a teacher or mentor, not a judge and jury. And be willing to absorb a little anger without retaliating—it's not easy to take criticism submissively.
- Preparation: Make sure your list of criticisms is accurate and detailed—you don't want this to turn into a debate over facts. Have specific suggestions and advice ready to help the employee improve their performance.
- Timing: If this isn't a formal review, it should take place as soon after a problem as possible so it's fresh in everyone's mind. If you can, schedule it for early in the week so the employee has a chance to act on your advice right away and won't have to dwell on it over a weekend.
- Behavior: Lead off with positive comments ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.