
8: Is remote working right for everyone?
101
enabling call handlers to work from home since the
1990s.
24
Where remote working is not appropriate
There are also some organisations that need front-line staff
to interact face-to-face with customers, so remote working
is not possible. This is often the case in ‘high touch’
organisations such as retail, where shop workers and their
managers need to be present every day. However, even in
organisations where remote working is not always possible,
there is a trend to give employees more control over how
and when they work. Supermarkets Tesco and Morrisons,
for example, have introduced software tha ...