Troubleshooting and Getting Help
You’ve come to this section, so I can only assume that something went wrong with implementing OS X Server on Active Directory. This short section describes some areas known to cause problems and provides some troubleshooting tips. Because every Active Directory implementation is different, troubleshooting every possible scenario is impossible. If these tips fail, however, remember that Apple stands behind its products and will help you figure out what’s going wrong.
The most commonly reported issues are
DNS service problems: The Mac client must use the same DNS servers as all the Windows clients on the network. To ensure that the correct DNS server is being used, open a Terminal session, and type
dig -t SRV _ldap._tcp.
yourDomainDNS.com. If DNS service configured properly, you should receive, in response, the IP address of your domain server. If not, either the Mac systems are using a different DNS server than the Windows clients or DNS is set up improperly on your Mac server.
Time server issues: If the times on the Mac server and the domain server are more than five minutes apart, you’ll be unable to join the domain.
domain issues: The