HelpDesk’s biggest problem is that it lacks a single, coherent user interface. The Web and news views refer to each other using URLs, but they’re only weakly coupled. Most users would likely prefer tighter integration. The following are some ways to achieve that effect:
The kinds of user-interface controls that make today’s newsreaders more attractive than web-based alternatives—notably, collapsible trees, sortable views, and rich-text message composers—could become first-class scriptable browser widgets. At that point there might be no need for a standalone newsreader or, for that matter, a mailreader.
Alternatively, instead of moving the newsreader’s rich UI into the browser, why not make the standalone newsreader a scriptable component? As I’ll point out again in the epilogue to this book, it’s odd that the Internet messaging ...