March 2001
Intermediate to advanced
264 pages
8h 44m
English
Content preview from Roadmap to the E-Factory
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The Role of Process in the e-Factory
65
The product performed as specified (e.g., fewer than 3 percent failures
in the field).
The product had an acceptable lifetime (e.g., greater than 3 years).
Once an initial definition and measure of success has been established,
the next issue is what factors determine success and this concept of “rightness.”
There are a variety of factors that can determine that a product is “right.”
These include:
It satisfies the customer’s wants or needs.
Customer satisfaction is the
ultimate definition of quality. Satisfaction is defined as meeting an
expectation or need. The term “want” is used interchangeably with
“need” in this case because the difference is based on whether the
requirement is self-generated (want) or ...
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