Roadmap to the E-Factory

Creating the e-Factory Roadmap

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Constructing a QFD Matrix

The process of building a QFD matrix can be delineated in a straightforward

fashion. Performing the data gathering and analysis takes effort. However, the

questions asked as part of the QFD activity should be asked as part of an

interview, focus group, or brainstorming process. The difference is that the

QFD activity is organized in a very disciplined way and forces the questions

to be asked early and to be answered by a cross-functional team. The QFD

data capture and documentation approach has been electronically integrated

into the database tools used for the e-factory roadmap process.

Presented in the following is an example of how to build the first QFD

matrix. The steps involved in building ...