March 2001
Intermediate to advanced
264 pages
8h 44m
English
Content preview from Roadmap to the E-Factory
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70
Roadmap to the e-Factory
eliminated the use of paper copiers despite years of predictions that it would.
However, it is clear that Internet technology can and will augment and amplify
the value of call centers. For example, one practice today is for software
companies to provide customer service or technical service by phone to
customers who have a need to call for help. However, the service represen-
tative uses the same on-line Web site for technical and application information
that is available to the customer. The result is that the customer is helped by
having the service representative either interpret the Web site information or
help the customer navigate the Web site. The result is that the customer has
been briefly trained in how to use ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.