March 2001
Intermediate to advanced
264 pages
8h 44m
English
Content preview from Roadmap to the E-Factory
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104
Roadmap to the e-Factory
both on-line computer technology via the Internet and “on-line” human
response via the telephone. Despite the innovation and improvement of com-
puter technology over the last few years, the flexibility and psychological reward
of having a person to talk to has not be supplanted. As a result, many companies
are using a combination of computer technology and people to provide a
comprehensive capability to answer telephone calls from their customers.
To be effective, a call center requires a variety of software. Automated
answering and routing software is now available from private branch exchange
(PBX) vendors. This is the software that provides the “push 1 if you want to
make new reservations, push 2 if you want to check ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.