January 2000
Beginner to intermediate
319 pages
5h 56m
English
Leaders are committed to excellent performance of the business task at hand and to continuous improvement.
A leader is the person who chooses the area of excellence for his or her team. A leader knows that excellence is a journey, not a destination. Leaders are committed to being the best in everything they do. They constantly strive to be better in their key result areas. They compare themselves with people, organizations, and products or services that are better than they are, and they are continually improving.
Leaders set standards of excellence for everyone who reports to them. They are ruthless about weeding out incompetence and poor performance. Leaders demand quality work and insist that people do their ...
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