Personalizing to Facilitate Understanding

During this transitional phase of the helping process, between responding and initiating, the helpers assist helpees in personalizing or internalizing their understanding of their experiences. The helpers go beyond communicating “interchangeable” responses. The helpers draw from their own understanding to expand the helpees’ understanding of the meaning of their experiences. The helpers facilitate the helpees in understanding and taking personal responsibility for their experiences. Personalizing also enables the helpees to define their problems and to transform their problems into goals.



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