The Complete Idiot's Guide to Knowledge Management

Table of contents

1. Title Page
2. Copyright Page
3. Foreword
4. Introduction
5. Part 1 - Exploring the Oxymoron
   1. Chapter 1 - What’s in a Name?
   2. Chapter 2 - More Models Than a Car Show
   3. Chapter 3 - What’s a Chief Knowledge Officer?
   4. Chapter 4 - Knowledge Management Success Stories
6. Part 2 - Getting Started
   1. Chapter 5 - Developing a Strategy
   2. Chapter 6 - Start Small
   3. Chapter 7 - Building the Infrastructure
   4. Chapter 8 - Communities of Practice—The Killer Application
   5. Chapter 9 - Strategic Choices for Connecting People to People
   6. Chapter 10 - More Connection Choices
7. Part 3 - Can’t Live with IT; Can’t Live Without IT
   1. Chapter 11 - Why Your CIO Has Gray Hair
   2. Chapter 12 - Nets, Nets, Nets
   3. Chapter 13 - Between You and Me with Collaborative Tools
   4. Chapter 14 - Finding the Information You Need
8. Part 4 - The Showstopper of Culture
   1. Chapter 15 - Culture Is You, Me, and Everybody Else
   2. Chapter 16 - Working with Organizational Culture
   3. Chapter 17 - Managing the Change
   4. Chapter 18 - Spreading the Word Far and Wide
9. Part 5 - Keeping Score
   1. Chapter 19 - You Get What You Measure
   2. Chapter 20 - Developing Measures
   3. Chapter 21 - A Sampler of Measurement Approaches
   4. Chapter 22 - Measuring Intellectual Capital
10. Part 6 - Settling In for the Long Haul
    1. Chapter 23 - Where Did We Go Wrong?
    2. Chapter 24 - Moving to the Big Time
    3. Chapter 25 - Lagniappe: The Thirteenth Doughnut
11. Appendix A - Glossary
12. Appendix B - Web Sites
13. Appendix C - Books and Articles
14. Index