Book description
The cornerstones of this book are three detailed roadmaps for solving problems, preventing problems, and making effective decisions. The book provides real case studies to illustrate each of the techniques presented in the book.
Table of contents
- Cover
- Half Title Page
- Title Page
- Copyright Page
- Contents
- Preface
- Chapter 1 The DNA of Problems and Problem Solvers
- Chapter 2 Four Basic Tools for Problem Solving
- Chapter 3 A Structured Approach to Problem Solving
- Chapter 4 Define, Describe, and Appraise the Problem
- Chapter 5 Investigate, Organize, and Analyze the Data
- Chapter 6 Formulate and Test a Causal Theory
- Chapter 7 Choose the Most Probable Cause
- Chapter 8 Develop, Test, and Implement Solutions
- Chapter 9 Implement, Document, and Celebrate
- Chapter 10 Failing at Problem Solving
- Chapter 11 A Message for Leadership
- Chapter 12 A Structured Approach to Problem Prevention
- Chapter 13 Defining High-Risk Areas
- Chapter 14 Defining Problems, Failure Modes, and Effects
- Chapter 15 Identifying the Highest Total Risk Problem
- Chapter 16 Determine the Most Probable Cause
- Chapter 17 Developing the Preventive Measures Plan
- Chapter 18 Implement Preventive Measures Plan
- Chapter 19 The Case of the Engineering Backlog
- Chapter 20 The Case of the Defective Pinions
-
Chapter 21 The Case of the Cracking Rails
- 21.1 Introduction to Case Study
- 21.2 Define, Describe, and Appraise the Problem
- 21.3 Investigate, Organize, and Analyze the Data
- 21.4 Symptoms and Relevant Data
- 21.5 Record All Known Changes
- 21.6 Search for and Record Defect-Free Configurations (DFCs)
- 21.7 Search for and Record Distinctions
- 21.8 Record Possible Root Causes
- 21.9 Develop Hypotheses for Root Causes
- 21.10 Hypothesize/Test for Potential Root Causes
- 21.11 Define the Most Probable Cause(s)
- 21.12 Define and Implement Corrections and Controls
- 21.13 Celebrate and Document Success
-
Chapter 22 The Case of the Weld Spatter
- 22.1 Background Information
- 22.2 The Structured Approach
- 22.3 Define, Describe, and Appraise the Problem
- 22.4 Investigate, Organize, and Analyze the Data
- 22.5 Record the Symptoms and Relevant Data
- 22.6 Record Recent Changes
- 22.7 List Defect-Free Configurations and Distinctions
- 22.8 Record Possible Causes
- 22.9 Eliminate Obvious Noncauses
- 22.10 Develop and Test Hypotheses
- 22.11 Develop, Test, and Implement Solutions
- 22.12 Implement, Document, and Celebrate
-
Chapter 23 A Case Study in Problem Prevention
- 23.1 Case Background
- 23.2 A Structured Approach to Problem Prevention
- 23.3 Defining High-Risk Areas
- 23.4 Defining Problems, Failure Modes, and Effects
- 23.5 Identify the Highest Total Risk Problem
- 23.6 Estimate the Probability of Occurrence, Severity, and Detection
- 23.7 Estimate the Probability of Occurrence
- 23.8 Estimate the Severity
- 23.9 Estimate the Probability of Detection
- 23.10 Calculate the Total Risk Factor (TRF)
- 23.11 Prioritize and Select the Highest TRF
- 23.12 Determine the Most Probable Cause
- 23.13 Develop Preventive Measures Plan
- 23.14 Identify Preventive Actions
- 23.15 Identify Actions to Reduce Severity
- 23.16 Identify Detective Controls
- 23.17 Estimate Occurrence, Severity, and Detection, Then Recalculate the TRF
- 23.18 Finalize, Implement, and Audit the Preventive Measures Plan
-
Chapter 24 Decisions, Decisions, Decisions
- 24.1 Making Choices
- 24.2 Create a Statement of Purpose
- 24.3 Write a Statement of Purpose
- 24.4 Define the Criteria for the Decision
- 24.5 Rate the Optional Criteria
- 24.6 Develop a List of Potential Options That Satisfy the Decision Criteria
- 24.7 Evaluate and Rate Each Option
- 24.8 Assess the Risks of Each Option
- 24.9 Calculate the Satisfaction Index
- 24.10 Calculate the Option Risk Index
- 24.11 Calculate the Total Option Score
- 24.12 Make Your Decision
- 24.13 Implement the Best Option
-
Chapter 25 A Case Study in Decision Making
- 25.1 Case Background
- 25.2 Define the Criteria for the Decision
- 25.3 Rate the Optional Criteria
- 25.4 Develop a List of Potential Options
- 25.5 Evaluate Each Option
- 25.6 Assess the Risks of Each Option
- 25.7 Calculate the Decision Factors
- 25.8 Calculate the Satisfaction Index
- 25.9 Calculate the Option Risk Index
- 25.10 Calculate the Total Option Score
- 25.11 Make and Implement Your Decision
- 25.12 Implement the Best Option
- Chapter 26 Needs Assessment
- AppendixProblem Analysis Flowchart
- References
- Index
Product information
- Title: The Problem-Solving, Problem-Prevention, and Decision-Making Guide
- Author(s):
- Release date: March 2018
- Publisher(s): Productivity Press
- ISBN: 9781351116244
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