
Chapter 4: Implementation
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The Implementation
The implementation phase is perhaps the most critical time in the project and, if you have
properly prepared, it will progress much more smoothly. During the implementation, the
team will stage, install, configure, test, and verify the solution. In addition, the team will
finalize all operations, conduct user training, and hand off to operations (Day 2 support).
Best Practices: Site Survey
• Identify every service in each building to ensure a complete database upload to the
CallManager.
• Conduct the survey on the Monday and Tuesday of the week prior to the conversion
to give the retrofit team time ...