A large-scale IP Telephony implementation is an evolving initiative. Keeping the migration
team focused on the goal for more than a year would be a challenge. To address this, we
identified specific short- and long-term milestones to guide the team and demonstrate to
senior management that we were making progress. This helped to keep the momentum
going and the motivation level high. These milestones can be instrumental in determining
the project pace, but only if they are relevant, provide value, are achievable, and are aligned
with company goals.
One of the milestones used in the Cisco ...
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