•Each department and group uses its phone system differently. Study customer usage or
patterns and business requirements.
•Understand voice mail requirements to identify which options are required, which are
obsolete, and which are best suited in a different platform.
•Understand the grade of service that is being provided. Engineer a solution to
aggregate traffic and trunking together to take advantage of more efficient and cost-
effective solutions.
•Study dial plans to fully understand existing requirements.
•Understand the network infrastructure to ensure that ...
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