
Chapter 6: Final Piece of the Conversion
(273)
Undocumented change is a common problem in almost all organizations. Continually
reiterate the requirement for team members to use the required change control process, even
though it adds time and effort.
Periodic Change Management Performance Meeting
Review the metrics you collect monthly, including the following: change quantity and risk
level, change failure quantity and post mortems, emergency changes and post mortems,
change management goals, and undocumented changes. The functional manager should
review the metrics and report to the appropriate teams for improvement.
NOTE For more information on ...