June 2004
Intermediate to advanced
408 pages
12h 6m
English
book
THE ROAD TO IP TELEPHONY: HOW CISCO SYSTEMS MIGRATED FROM PBX TO IP TELEPHONY
by Stephanie L. Carhee
Content preview from THE ROAD TO IP TELEPHONY: HOW CISCO SYSTEMS MIGRATED FROM PBX TO IP TELEPHONY
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(369)
F
familiarity of users, importance of in
change management, 32–33
FAQs, 134–135
support-related, 244
fault management, 232
fault tolerance, file backups, 242–243
file backups, 242–243
financial track (AVVID Tiger Team), 22
lead member, roles and
responsibilities, 62
fiscal quarter end freeze policy, 273
five 9s, 240–242
maintaining on new network,
334–335
flowchart for change management
process, 254
fostering cultural standards, best
practices, 36
future growth, planning for, 43–44
G
Garcia, Anthony, 161
GCC (Global Call Center), 321
Gibbs, LaVeta, 318
global contact centers, migration to
Cisco IPCC Express, 321
Gross, Debbie, 106
GTRC (Global Technical Response ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.