When you open up a case with VMware for support, one of the first things they will ask for are the support files. In the following sections, we will see how to create and upload them:
You need an SCP tool to transfer the files from vCloud onto your desktop, and you need an FTP connection to upload the files to VMware. If your vCloud Cell has a connection to the Internet, you may upload the files directly to VMware.
You will also need the support request number you have been given by VMware.
The process of creating and uploading support files is split into three tasks, obtaining the vCloud and vCNS support files, and uploading them.
To obtain the vCloud ...