O'Reilly logo

VMware vCloud Director Cookbook by Daniel Langenhan

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Creating and uploading VMware support files

When you open up a case with VMware for support, one of the first things they will ask for are the support files. In the following sections, we will see how to create and upload them:

Getting ready

You need an SCP tool to transfer the files from vCloud onto your desktop, and you need an FTP connection to upload the files to VMware. If your vCloud Cell has a connection to the Internet, you may upload the files directly to VMware.

You will also need the support request number you have been given by VMware.

How to do it...

The process of creating and uploading support files is split into three tasks, obtaining the vCloud and vCNS support files, and uploading them.

Create vCloud support files

To obtain the vCloud ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required